RETURNS: All contract furniture is made to order and cannot be returned for a refund. Simplova may approve some items for return but will be subject to a restocking fee.

CHANGES AND CANCELLATIONS: Orders that have been scheduled for production may not be changed. All changes including reconsignments to orders previously acknowledged must be requested in writing and are subject to approval. Requests for changes are not deemed accepted until confirmed by the manufacturer. In the event a revision is accepted, change fees may apply.

DELIVERIES BY COURIER/COMMON CARRIER & FREIGHT CLAIMS: The buyer, or buyer's representative, must be present at the time of delivery of the product to sign for and acknowledge correctness of the count and condition of the product being delivered. In the event of shortage or damage of product delivered by a common carrier other than Simplova, the Buyer will be required to file the appropriate claim with that carrier and will hold Simplova harmless from this claim.